Our commitment to you during the COVID-19 Outbreak


Committed as we are to maintaining high levels of service, we understand that you may have anxiety about health and treatment at this time, and want to offer our patients reassurance about our services. We have summarised below Frequently Asked Questions which patients and referring healthcare professionals may have during the Coronavirus outbreak.

We can confirm that our health centre remains open and is providing remote GP and Physio services, consultant-led clinics where clinically appropriate, imaging for urgent patients, and specialist diagnostic services.

What can I expect when I visit the centre?

The health and safety of our patients and centre staff is our absolute priority.

In line with Government advice, our centre is following stringent levels of hygiene and screening of all patients visiting our centres. All members of our healthcare team who you come into contact with will wear PPE including gloves, aprons, and surgical masks. In line with the latest NHS England guidelines for clinical settings, you will see that our reception team are also wearing surgical masks.

In addition, we have introduced temperature screening for all visitors and team members. Anyone displaying an above normal temperature will be asked to immediately self-isolate at home and contact 111 for further advice.

On arrival and throughout your visit, we would like to remind patients to regularly wash their hands and use the antibacterial hand gel located at multiple positions throughout the centre. We also encourage patients to practice social distancing, where possible, for example in our waiting rooms.

We have extended the time between appointments to minimise the number of patients waiting in reception areas and to allow our staff to thoroughly clean equipment and rooms.

Is my appointment still going ahead?

Unless you have been contacted directly by our Appointments team, all our services remain open and your appointment will be going ahead.

If you are able to postpone your appointment, please call our centre and we will reschedule at the earliest convenient time for you.

I am booked for an MRI scan, will this go ahead?

We continue to offer diagnostic imaging, including MRI scans, x-ray and ultrasound across all our centres.

For patients over the age of 70 or those with underlying health conditions, we recommend rebooking non-urgent diagnostic imaging appointments in support of the Governments’ guidelines for potentially vulnerable people.

Can I see a GP during this time?

At Prime Health, we understand the last thing we want is for you to feel you can’t access a GP when you need one.

We continue to offer fast and easy access to a Private GP service here at Prime Health, and can also offer remote GP services to patients anywhere in the country. Our GP appointments are with doctors who have extensive experience in general practice, as well as specialist knowledge in certain areas.

Available at convenient times through the week, our GP appointments are typically 30mins in duration and are simple to book. All appointments will be screened at the time of booking and for those un-able to attend the centre, we can offer appointments with our GPs via telephone or online.

If your appointment is an initial consultation or relates to a number of conditions your appointment will be longer. Please note that the charges associated with a private GP or Physio are dependent upon the length of consultation.

Having a private GP appointment should not affect the care you receive from your regular NHS GP.

Can I see a physiotherapist?

At this time our physio team are offering remote support via telephone and online and are supported by a range of tools to help you in your rehabilitation from injury at home.

If you are managing an on-going injury and or have recently experienced a new injury, you can book an appointment with one of our specialist and highly experienced physiotherapists and we can offer appointments via telephone or online.

How can I remain fit and healthy at home?

We have a number of services available to our patients which can help you remain fit and healthy whilst staying at home.

  • For those wanting to remain active, our highly experienced Personal Trainers are able to provide training plans and advice tailored to your needs.
  • Our nutritional experts are on hand to share their knowledge.
  • If you are experiencing heightened anxiety during this time, we have Counsellors available who can talk you through your concerns and worries.

Get in touch to find out more.

How are we supporting the NHS?

Our company, Medical Imaging Partnership, is taking an active part in the Independent Sectors response to support the NHS and are part of regular briefings and forums with both NHS England and Public Health England.

As of 5 April 2020, we are proud to confirm that our teams in Sussex are delivering diagnostic imaging at two hospitals in support of A&E/trauma patients; and we are also providing diagnostic imaging to urgent MSK and cancer patients in the area.

If you have a specific question relating to our services during this time, whether you are an existing or new patient, please do not hesitate to get in touch. Our friendly team are available to help and assist with any enquiries you may have on the phone or via email.

Stay safe.

Posted on in Centre News