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Accessibility

People come to this site to arrange a scan, often while they are worried and sometimes while they are in pain. It needs to work with a keyboard, with a screen reader, at twice the text size and on a phone held at arm's length. This page says what we have done about that, what you can change for yourself, and what we know is still wrong. Last reviewed 28 October 2026.

Changing how this site looks

There is an Accessibility button at the top of every page, next to the phone number. It lets you set the text size (115%, 130%, 150%) and switch on:

Higher contrast. Darkens the lighter text, strengthens borders and removes the tinted panel backgrounds.
Underline links. Underlines every link in the page text, so a link is not only a change of colour.
Reduce motion. Stops the fades, slides and hover movement. Already on if your device asks for reduced motion.

Your choices are remembered in this browser on this device, and nowhere else. We cannot see them, they are not sent to us, and they are not part of any analytics. Clearing your browser data clears them. If the button is not there, JavaScript is switched off, and the rest of this page still works.

Your browser and your phone do more than we can

Our settings are a convenience. The tools built into your own device are better, they work on every website rather than only this one, and we would rather point you at them than pretend otherwise.

Make everything bigger. Hold Ctrl and press + on Windows, or Cmd and + on a Mac. Ctrl or Cmd with 0 puts it back. This goes well past our 150% and the page will still reflow.
Change the text size everywhere. On an iPhone or iPad, Settings then Accessibility then Display & Text Size. On Android, Settings then Accessibility then Display size and text. On Windows, Settings then Accessibility then Text size.
Have the page read to you. VoiceOver on Apple devices, TalkBack on Android, Narrator on Windows. All three are built in and free.
Ask for less movement. If your device is set to reduce motion, this site already honours that without you changing anything here.

What we have built in

These are things we have checked on this site, not a list of good intentions:

A skip to content link, so a keyboard does not have to walk the whole header on every page.
One h1 per page, a main landmark, a named navigation and a page language, on all 263 pages.
Every form field has a real label. Every image has alternative text. Every button and link has a name a screen reader can read out.
Text contrast measured rather than eyeballed. Every text colour now clears the WCAG 2.2 AA threshold of 4.5:1 against the backgrounds it is actually used on, and the build fails if anyone lightens one of them again.
Links that open a new tab say so, out loud, for anyone who cannot see it happen.
No accessibility overlay. The widget that bolts onto a site and announces it compliant does not fix the markup underneath, and it is what most accessibility complaints in the UK are now about. The markup is the work.

Where we know we fall short

We would rather write this down than let you find it. If something here is blocking you, call us and a person will do it with you.

Booking happens on someone else's site. Scan and GP booking hand over to third-party systems we do not build and cannot fix. If either gets in your way, call 0330 025 2100 and we will book it for you over the phone.
Embedded panels. The patient reviews, the CQC rating and our patient survey are supplied by Doctify, the Care Quality Commission and Microsoft. We cannot change how they behave. Nothing you need is only inside one of them.
Our leaflets are PDFs. They are produced for printing and are not as easy to read with a screen reader as the web pages. The same information is on the site in HTML.
No independent audit yet. Everything above is our own testing, automated checks plus keyboard use. We have not had this site audited by an external specialist or tested it with disabled users, and until we do we are not claiming full WCAG 2.2 AA conformance.

Getting into our centres

Access at each centre, as recorded by the team who runs it. Each centre page has the detail, including parking and how to find the entrance.

Access facilities at each Prime Health centre
	Weybridge	Harley Street	Stockport	Brighton	Swansea
Step-free access	Yes	Yes, by lift	Yes	Yes	Yes
Accessible parking	Yes, free and on site	Nearest accessible bays a short walk away	Yes	Yes	Yes
Accessible WC	Yes	Yes	Yes	Yes	Yes
Wheelchair space in the scan room	Yes	Yes	Yes	Yes	Yes
Hearing loop	Yes	Yes	Yes	Yes	Yes
Quiet place to wait	Yes	Yes	Yes	Yes	Yes
Someone can stay with you	Yes, for most scans	Yes, for most scans	Yes, for most scans	Yes, for most scans	Yes, tell us when you book

Also recorded at individual centres: Wheelchair accessible, A Welsh speaker. See the centre page.

A dash means the centre has not recorded an answer, not that the answer is no. Ask us and we will find out.

Telling us when something does not work

If a page, a form or a document stops you doing what you came to do, we want to know, and we will tell you what we are doing about it rather than only logging it.

Call 0330 025 2100, and say it is about accessibility.
Or use the feedback and complaints form, which reaches the team who can act on it.

Tell us the page, what you were trying to do, and what got in the way. If you use assistive technology, saying which one helps us reproduce it. We aim to reply within five working days. If you are unhappy with how we respond, the complaints process on that page applies to this as it does to any other part of our service.

What we are working to

We are building to the Web Content Accessibility Guidelines 2.2 at level AA. We are not claiming conformance, for the reason given above. Our duty to make reasonable adjustments under the Equality Act 2010 applies whatever a website says, and a phone call to 0330 025 2100 is always an alternative to anything on this site.