General health

How to access private healthcare treatment

You don’t need health insurance to access the best-in-class healthcare experts, state-of-the-art diagnostics, wellness, illness and injury prevention and rehabilitation services at Prime Health. You can simply pay for yourself.

You are welcome to pay for all or part of your diagnostic or treatment journey and ‘going private’ will not preclude you from using the NHS which will always be available to you.

We understand that until you use it, paying for healthcare privately can be a bit of a mystery and might seem out of reach to you and so here are some frequently asked questions that we hope will allay any concerns you may have.

Your questions answered

Q: Do I need private health insurance to be seen at Prime Health? 

A: No. Prime Health is accredited by all major private health insurers, and you can use your insurance policy if it covers the treatment or diagnosis you need, but if you don’t have insurance, you can simply pay. 

Q: How do I pay? 

A: You can pay for your treatment by cheque, or debit/credit card (except American Express). Payments will be taken by our staff at the centre or over the telephone before your appointment. 

Q: How much will it cost? 

A: Often people are surprised at the value for money private healthcare provides. Prices can vary – to find out the cost of a scan, consultation, treatment or test, please ask our customer service team by calling 03300 252 100.

Q: What is included in the price? 

A: We will provide you with an all-inclusive price and will always make any costs clear to you before they are incurred, so there is no need to worry about hidden extras. If additional tests or procedures are needed, we will always give you all the details beforehand and will ensure no cost is incurred without your full consent. 

Q: If I am seen at Prime Health can I still get NHS treatment in the future? 

A: Absolutely. If you are a UK citizen, NHS treatment will always be available to you.  

We will give you access to information about any tests, scans or treatments you have with us, which can be shared with your NHS GP or healthcare professional. 

Q: Do I need a referral to come to Prime Health? 

A: You can refer yourself for many of the services we offer. In some cases, your GP or healthcare professional will need to refer you – for example for a scan. If you are having trouble getting a referral, please let us know – we may well be able to help. 

Q: How quickly can I be seen? 

A: We try to ensure your appointment fits in with what is convenient for you. Often we can make appointments for the next day and sometimes for the same day. Our aim is to provide everything you need, under one roof so that you can access the care you need in as few visits as possible. Some of our specialists have weekly clinics, so how long you wait may be dependent on this.

If you have any questions which aren’t addressed here, please contact us – we are always happy to help.

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